FREE SHIPPING | OVER 100 GBP
Please contact our customer service for questions by e-mail email@example.com . We will give you an answer within 48 hours, Monday-Friday (except public holidays).
If you are under 18 years of age, a guardian's consent is required when purchasing. When you complete the order on www.tattoomender.com you agree to the terms and conditions published at the time and certify that the information you provide about yourself is correct.
Prices & payment
All prices include 25% VAT. In the checkout at check-out, the total price including VAT, any fees and deducted discounts is displayed. We reserve the right for possible printing and/or typing errors.
We provide safe and flexible payment solutions for you who shop with us. We use Shopify Payments and Klarna's Pay Now and Pay Later payment solutions. With Klarna, you can choose to pay directly by card or automatic withdrawal from the specified bank account. On our website, an order confirmation is displayed, which was also sent to the email you provided to us at the time of payment. If you have not received the order confirmation within an hour of ordering, please check that your e-mail address is correct and let us know and we will send the confirmation again.
When you have placed an approved order, you will receive an order confirmation. It is important that you save it for possible complaints or if you regret it.
SHIPPING & DELIVERIES
Delivery takes place via DHL or Budbee Hemdeleverans. They state that the normal delivery time is 1-4 weekdays, but that the delivery time can be longer to certain locations, not saying which. Shipping prices vary depending on which delivery option you use.
Your goods are packed within 24 hours of ordering. In case of discounts, promotions and holidays, the delivery time may be longer. We inform via the website or in a separate email when these occasions extend the delivery time.
The goods are delivered to your mailbox if possible. We cannot control when the carrier chooses to deliver the goods to a delivery point. We do not take financial responsibility for any delays caused by the carrier.
Do not accept a damaged package. If the package is damaged, you must immediately report this to the delivery point and file a damage report. If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the carrier's handling, you must contact them and make a claim. If any dispute with the carrier cannot be resolved, please contact us. If you do not pick up your ordered goods before they are returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 60 (incl. VAT) for our work with handling the goods.
Shipping fee is SEK 39 (incl. VAT) per order. The shipping fee is reported on the order confirmation you receive by email. Currently we only deliver within Sweden.
RIGHT OF WITHDRAWAL
Do you regret your purchase? You have the right of withdrawal and full refund for 14 days according to the Distance Contracts Act. In order for you to be able to use the right of withdrawal, it is important that the packaging is unused/unbroken. If you as a consumer cancel your purchase, a refund will be made to your account within 30 days. You as a consumer are responsible for return shipping costs. Approved right of withdrawal of received goods means that we must receive the goods in unused and unbroken packaging. We then make an assessment if the item is of that type, we can replace you. You send the item to Mender Sweden AB, Svärdvägen 3 B, 182 33 Danderyd.
RETURN & CLAIMS INSTRUCTIONS
You can always complain about your item if it is damaged or incorrect. The complaint must be made within a reasonable time. Describe the error carefully and indicate whether you want a new item or a refund. We then make an assessment as to whether the error is such that we can replace you. The assessment is sent to you together with the decision on whether your complaint is approved. In the event of an approved complaint, we will reimburse you for any return shipping costs. We will not replace the item if the fault is due to your handling of the item. You send the complaint to Mender Sweden AB, Svärdvägen 3 B, 182 33 Danderyd.
WARRANTY & RIGHT OF COMPLAINT
If you wish, you can fill in the Consumer Agency's withdrawal form to make a return. Fill in the form and send it to us at firstname.lastname@example.org.